Contact us
Contact information
Send a message
Central office
3, Tbilisi ave., Baku, AZ1065, Azerbaijan
Branches and terminals
Phone:
151
For international calls:
(+994 12) 377 00 19
For card services:
(+994 12) 310 14 37 / 194
Whatsapp:
(+994 55) 440 01 51
Fax: (+994 12) 510 37 71
E-mail:
[email protected]
Frequently Asked Questions
Ways to Contact the Bank
You may contact the AccessBank Customer Support and Quality Control Department through the following channels:
By email:
[email protected]
Via the Bank’s official website:
https://www.accessbank.az/az/our-bank/contact/
By phone:
Phone: 151
For international calls: (+994 12) 377 00 19
For card services: (+994 12) 310 14 37 / 194
WhatsApp: (+994 55) 440 01 51
Fax: (+994 12) 510 37 71
By postal mail:
AccessBank Head Office (AZ1065)
By visiting the Bank in person:
— Orally
Through social media and forums:
Facebook — https://www.facebook.com/AccessBankAz
LinkedIn — https://www.linkedin.com/company/accessbank-azerbaijan/
Instagram — https://www.instagram.com/accessbankaz/
YouTube — https://www.youtube.com/@accessbankazerbaijan
TikTok — https://www.tiktok.com/@accessbankazerbaijan
Telegram — https://t.me/accessbankaz
By email:
[email protected]
Via the Bank’s official website:
https://www.accessbank.az/az/our-bank/contact/
By phone:
Phone: 151
For international calls: (+994 12) 377 00 19
For card services: (+994 12) 310 14 37 / 194
WhatsApp: (+994 55) 440 01 51
Fax: (+994 12) 510 37 71
By postal mail:
AccessBank Head Office (AZ1065)
By visiting the Bank in person:
— Orally
Through social media and forums:
Facebook — https://www.facebook.com/AccessBankAz
LinkedIn — https://www.linkedin.com/company/accessbank-azerbaijan/
Instagram — https://www.instagram.com/accessbankaz/
YouTube — https://www.youtube.com/@accessbankazerbaijan
TikTok — https://www.tiktok.com/@accessbankazerbaijan
Telegram — https://t.me/accessbankaz
Review Period for Applications
In accordance with Article 10 of the Law of the Republic of Azerbaijan “On the Procedure for Reviewing Citizens’ Appeals”, consumer appeals must be answered by the Bank within 15 business days.
If additional investigation is required, the response period may be extended up to 30 business days.
If additional investigation is required, the response period may be extended up to 30 business days.
Internal Procedures for Handling Appeals
The Bank’s Customer Support and Quality Control Department (hereinafter referred to as the “Department”) ensures convenient and unrestricted access to complaint submission channels.
Consumers may submit their appeal through the “Contact Us” section on the Bank’s main website page by selecting the “Send a Message” option and filling in the required information.
Appeals may be submitted in the following forms:
• Orally — at the Bank’s Head Office or via the Information Center hotline;
• In writing — by mail to the Bank’s Head Office (suggestion or complaint);
• Electronically — via email at [email protected]
If the applicant disagrees with the Bank’s response, they may resubmit the appeal for reconsideration.
If consumers are dissatisfied with the Bank’s response, they may apply to the Central Bank or to a court to restore their rights.
Consumers may submit their appeal through the “Contact Us” section on the Bank’s main website page by selecting the “Send a Message” option and filling in the required information.
Appeals may be submitted in the following forms:
• Orally — at the Bank’s Head Office or via the Information Center hotline;
• In writing — by mail to the Bank’s Head Office (suggestion or complaint);
• Electronically — via email at [email protected]
If the applicant disagrees with the Bank’s response, they may resubmit the appeal for reconsideration.
If consumers are dissatisfied with the Bank’s response, they may apply to the Central Bank or to a court to restore their rights.
Contact Details of the Central Bank
Центральный банк Азербайджанской Республики
Адрес: AZ1014, Азербайджанская Республика, г. Баку, ул. Р. Бехбудова, 32
Горячая линия: (994 12) 966
Телефон: (994 12) 493 50 58
Филиал Центрального банка в Нахчыванской Автономной Республике
Горячая линия: 2244
WhatsApp: (994 60) 400 22 44
Адрес: AZ1014, Азербайджанская Республика, г. Баку, ул. Р. Бехбудова, 32
Горячая линия: (994 12) 966
Телефон: (994 12) 493 50 58
Филиал Центрального банка в Нахчыванской Автономной Республике
Горячая линия: 2244
WhatsApp: (994 60) 400 22 44
If Disagreeing with the Bank’s Response
Customers may:
— resubmit their appeal to the Bank;
— apply to the Central Bank.
— resubmit their appeal to the Bank;
— apply to the Central Bank.